Refund policy

Return Policy:

We want you to be completely satisfied with your purchase from Millie & Co. If for any reason you are not satisfied with your non-custom order, you may initiate a return or exchange within 14 days of receiving your item(s).

Returns:
- Non-custom items are eligible for returns.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Customers are responsible for the cost of return shipping unless the item arrives damaged.
- Upon receipt and inspection of the returned item, we will process a refund to your original method of payment within 5 - 7 business days.
- Shipping costs are non-refundable.

Exchanges:
- We accept exchanges for non-custom items.
- If you would like to exchange an item for a different style, please initiate an exchange within 14 days of receiving your item(s).
- To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in the original packaging.
- Customers are responsible for the cost of return shipping for exchanges.
- Once we receive your returned item and inspect it, we will ship the new item to you.

Damaged Items:
- If your item arrives damaged, please contact us within 7 days of receiving your order.
- To initiate a return or exchange for a damaged item, please provide photos of the damaged item and packaging.
- We will work with you to provide a replacement or a refund, depending on the situation.

Custom Orders:
- We do not accept returns on custom orders.
- Custom orders are final sale and cannot be returned or exchanged unless they arrive damaged.

How to Initiate a Return or Exchange:

To initiate a return or exchange, please contact us at sales@millieandcofl.com with your order number and details about the item you would like to return or exchange. We will respond with instructions on how to proceed.

Please feel free to reach out to us with any questions or concerns about our return and exchange policy. We are here to provide assistance and ensure your shopping experience is enjoyable.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Thank you for shopping with Millie & Co.